In a move that expands the reach of its do-it-yourself repair initiative, Apple has announced that its Self Service Repair program will now encompass the iPhone 14 series, the 13-inch MacBook Air powered by M2, and MacBook Pro models powered by M2 Pro and M2 Max. This program, which has been in operation since April 2022, empowers those with technical know-how to repair their own devices by providing access to the same resources used by Apple’s official service providers, including repair manuals, authentic Apple parts, and specialized tools.
Alongside this expansion, Apple is also refining its System Configuration tool, a software utility used to authenticate and optimize iPhone repairs. This tool is designed to verify the use of authentic Apple parts in repairs, apply necessary firmware updates, and calibrate components to ensure optimal performance. The System Configuration tool is freely available to all users of the Self Service Repair program and to service providers participating in Apple’s repair programs.
The System Configuration tool plays a crucial role in maintaining the integrity and security of Apple devices. It not only authenticates genuine Apple parts but also updates firmware and calibrates parts for optimal performance. For repairs involving biometric features like Touch ID or Face ID, the tool securely links the biometric sensors to the device’s Secure Enclave, a dedicated chip for secure data, ensuring both device security and user privacy.
Apple has streamlined the System Configuration process, enabling Self Service Repair users to initiate the tool by switching their devices to Diagnostics mode and following the provided onscreen instructions. This simplification eliminates the need for users to contact the Self Service Repair support team to complete the final step of a repair, although the team remains available for assistance if needed.
The Self Service Repair program is set to include the True Depth camera and top speaker for the iPhone 12 and iPhone 13 lineups, as well as Mac desktops with M1, in several countries, including the U.S., Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the U.K.
Apple says the expansion of its Self Service Repair program is part of the company’s ongoing efforts to make repairs more accessible. By broadening access to repairs, Apple aims to extend the lifespan of its products, benefiting both users and the environment. For users who lack experience in electronic repairs, Apple recommends seeking service from professional authorized repair providers with certified technicians who use genuine Apple parts.
The Californian company also claims that, over the past three years, it has nearly doubled the number of service locations with access to genuine Apple parts, tools, and training, including more than 4,500 Independent Repair Providers, and that a global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians.
Featured Image Credit: Photo by “Joel Rohland” via Unsplash
